Frequently Asked Questions:
How can I responsibly dispose of the shipping materials?
We ship plastic-free.
Cardboard box: reuse, compost, or recycle
Biodegradable peanuts: reuse, compost, or dissolve in water
Kraft paper: reuse, compost, or recycle
Thank you postcard: compost or recycle
When will my order ship?
Orders are processed within 3-5 business days. We typically ship on Mondays and Thursdays.
Can I get my order faster?
Yes. Select Expedited Shipping at checkout to speed up the shipping time.
How can I track my order?
You will receive tracking information via email once your order has shipped.
Can I pick up my order?
Yes. We offer pickup from our home studio in West Linn, Oregon. This option can be selected at checkout instead of entering a shipping address.
You will receive an email to schedule a pickup when your order is ready. Be sure to add hello@urbanoreganics.com to your contacts to prevent this email from going to spam.
**Please still allow 3-5 business days for processing
Can I change my order after checkout?
To make any changes to your order, please reply to your order confirmation email within 24 hours.