SHIPPING / RETURNS.



Orders are processed in 3-5 business days (Monday through Friday, excluding holidays). You will receive tracking information once your order has shipped. Transit time will depend on the shipping method selected at checkout. All shipping charges are flat rate - your entire order ships for one low price! 

 

  • Free Local Pickup (in Wilsonville, OR)
    • Please still allow 3-5 business days for us to process your order.
    • You will receive an email with the pickup address and instructions.
    • Orders will be left on the porch for pickup. By selecting this method, you assume full responsibility.

 

 

  • U.S. Priority Mail:
    • $8.95 ($3 on orders $75+)
    • Estimated 1-3 shipping days
    • Includes insurance in case your package is lost or damaged

 

  • U.S. Priority Mail + Signature:
    • $11.95 ($6 on orders $75+)
    • Estimated 1-3 shipping days
    • Includes insurance in case your package is lost or damaged
    • Signature required for package to be delivered

 

    • International (estimated 1-3 weeks)
      • Canada: $14.95
      • Everywhere else: $23.95

     

    Urban Oreganics is not responsible for shipping delays, damage, or loss. We encourage you to upgrade your shipping method to protect your package in case of an unfortunate circumstance.

    If a package is returned to us due to the address being entered incorrectly at checkout, we will contact you for another address and additional shipping fees. 

    International orders do not include import duties, taxes, VAT, etc. This is the responsibility of the customer and will be charged based on each country's policies. We apologize for any inconvenience.

     

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    We accept cancellations within 24 hours, as long as your order has not already shipped. Please contact us with your order number to start that process.

     

    Due to the nature of our products, we are unable to accept returns or exchanges. However, please contact us if you aren't 100% satisfied - we'd love to make it right!

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