SHIPPING + RETURNS

WE SHIP PLASTIC FREE ❤️♻️


Our boxes, padding, packing tape, and shipping label are all plastic-free! Orders are shipped without a receipt. Reduce the environmental impact of shipping your order by adding our carbon neutral option at checkout.

CLICK HERE TO SELECT THE ECO PADDING MATERIALS THAT WILL BE USED FOR YOUR ORDER

 

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Orders are processed within 3-5 business days (Monday through Friday, excluding holidays). We ship orders every Monday and Thursday. You will receive tracking information via email once your order has shipped. Transit time will depend on the shipping method selected at checkout. 

Making sure your order is packaged with care and shipped quickly is always our priority. To ensure that your order arrive without any delays or mistakes, we are not able to combine orders. If you would like to add items to your order, please reply to your order confirmation email within 24 hours.

FREE U.S. shipping on orders over $50. Discount code: "FREESHIP50". Covers Economy shipping, or takes $6.95 off an upgraded shipping option. Not valid on international or wholesale orders. Please note, only one discount code is accepted per order.

 

    •  Local Pickup (West Linn, Oregon):
      • We offer porch pickup from our home studio for local customers. Please select this option at checkout instead of entering a shipping address.
      • Please still allow 3-5 business days for processing
      • You will receive an email to schedule a pickup when your order is ready. Be sure to add hello@urbanoreganics.com to your contacts to prevent this email from going to spam.

     

    • Local Delivery (West Linn and Lake Oswego only)
      • $5 flat rate
      • Orders will be delivered *no-contact* on Thursdays (if placed on a Thursday, it will be delivered the following Thursday)

     

    • Economy Shipping:
      • $6.95 flat rate
      • Ships USPS First Class or Parcel Mail
      • Estimated 3-7 shipping days (after 3-5 business day processing)

       

      • Priority Mail:
        • $9.95 flat rate
        • Ships USPS priority mail
        • Estimated 1-3 shipping days (after 3-5 business day processing)

       

      • Signature Required + Priority Mail:
        • $12.95 flat rate
        • Ships USPS priority mail with added signature confirmation
        • Estimated 1-3 shipping days (after 3-5 business day processing)
        • Signature required for package to be delivered

       

        • International:
          • $29.95 flat rate
          • Ships USPS
          • Estimated 1-3 weeks (after 3-5 business day processing)
          • Import duties, taxes, and VAT is not included. This is the responsibility of the customer and may be charged upon delivery based on each country's policies.

         

        • Wholesale:
          • Rates vary by order size
          • Currently available in the U.S. only
          • Estimated 1-3 shipping days (after 3-5 business day processing)
          • Includes insurance in case your package is lost or damaged

         

        Urban Oreganics is not responsible for shipping delays, damage, or loss. We recommend selecting the insurance add-on at checkout to protect your package in case of an unfortunate circumstance.

        • If your package is missing in transit (the tracking stops updating), sign up for text alerts through USPS.
        • If your tracking number shows delivered but the package is nowhere to be found, please click here.
        • If your order is lost or damaged please reply to your delivery confirmation email with a brief explanation and photos.
        • During extreme warm or cold weather, we suggest having your order delivered to your workplace or opting for the "signature required" shipping method at checkout to ensure your package is not left out in the elements.

         

        If a package is returned to us due to the address being entered incorrectly at checkout, we will contact you for another address and additional shipping fees. 

         

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        We accept cancellations within 24 hours, as long as your order has not already shipped. Please reply to your order confirmation email to begin that process.

        Due to the nature of our products, we are unable to accept returns or exchanges. However, please contact us with your order number if you aren't 100% satisfied - we'd love to make it right!

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